Privacy Policy
We handle your personal information in a manner that is fair and deserving of your trust. We take all necessary precautions to protect your information from misuse and ensure its security. Our commitment is to provide you with clear information about how we use your personal information.
The main purpose of collecting any kind of information is to support our business operations. We are diligent in limiting the information we collect to what is necessary to fulfill our purpose. Our fundamental objectives in collecting information are as follows:
- Supplementing our records
- Enhancing the personalization of our service to you
- Detecting and preventing fraud
- Improving your overall shopping experience
- Delivering the products and services you require
We gather information through various channels, including interactions with our stores, websites, and other relevant mediums. Any information we collect is subject to the terms outlined in our Privacy Policy and in compliance with applicable data laws and regulations.
What Type of Information do we collect?
Information you give us directly
We gather information directly from you when you create an account on our website(s) and provide us with your personal details. This includes information such as your name, contact number, address, and more.
Information collected through our website(s)
We, or authorized third-party service providers, utilize cookies and other tools, such as web analytic tools, to gather information automatically when you interact with our sites. This information is collected in accordance with the terms outlined in our Privacy Policy. The automatically collected information may include details such as your browser information, IP address, and hyperlinks you have clicked.
Information collected through other resources.
We may obtain personal information and other relevant data about you from legitimate sources, third-party sources, commercially available resources, and databases. This information is utilized for various purposes, including the provision of products and services, fulfilling your product requests, and personalizing our offerings to meet your needs. Additionally, your personal information assists us in carrying out important business functions such as fraud prevention, marketing activities, and legal requirements. Here are a few examples of how we use your information:
- We use your information to fulfill your product and service requests and to keep you informed about them.
- Your account registration and management are facilitated using your personal information.
- We may involve you in contests, promotions, and surveys and manage them accordingly.
- Providing customer service and notifying you about important product information, including recalls, are among our priorities.
- We strive to personalize our websites and advertising to enhance your experience.
- Your feedback is valuable to us, and we use it to respond to reviews, comments, and other forms of feedback.
- We inform you about our products, services, and promotions through various communication channels.
- Safeguarding the security and integrity of our websites is one of our responsibilities.
- We carry out essential activities such as administration, marketing, planning, fraud prevention, procurement, product and service development, and quality control.
How Do We Use Your Personal Information?
At Catchnpack, we utilize your personal information to ensure the provision of products and services that meet your needs. This includes fulfilling your requests for specific products and customizing our offerings to suit your preferences. Additionally, we employ your personal information to support various aspects of our business operations, including fraud prevention, marketing initiatives, and legal requirements. Here are some examples of how we utilize your personal information:
- To fulfill your product and service requests and maintain effective communication regarding these requests.
- To facilitate the registration and management of your account.
- To administer contests, promotions, and surveys.
- To provide efficient customer service and notify you about important product information, such as recalls.
- To personalize your experience on our websites and tailor our advertising efforts accordingly.
- To enhance your overall shopping experience, both online and in our physical stores.
- To keep you informed about our latest products, services, and promotions.
- To respond to your feedback, reviews, and comments.
- To ensure the security and integrity of our websites.
- To carry out necessary administrative, marketing, planning, fraud prevention, procurement, and quality control activities in order to continually improve our products and services.
Rest assured that at Catchnpack, we handle your personal information responsibly and in compliance with applicable laws and regulations. Your privacy and security are important to us as we strive to meet your expectations and provide you with exceptional service.
Who do we share your personal information with?
While we prioritize the protection of your personal information, there may be circumstances where we need to share it with external companies, organizations, or individuals outside of the Al-Fatah chain of departmental stores. This sharing of information occurs only if we believe it is necessary to comply with legal obligations.
Where and how can you ask questions or file a complaint?
For additional information about our Privacy Policy, please refer to the help section on our website where frequently asked questions are addressed. If you need further assistance, you can visit the Contact Us section of our website and reach out to us via email or by contacting our customer care representative.
