FAQs

What is Catchnpack.pk?

CatchnPack.pk is an online departmental store offering a wide range of products across various departments. We specialize in Health & Beauty, Grocery, and Kids & Babies.

Explore our offerings in each department: Health & Beauty, Grocery, and Kids & Babies.

What are CatchnPack Products?

CatchnPack.pk proudly presents a selection of exclusive products under our own brand, known as CatchnPack Products. These include CatchnPack Spices, CatchnPack Dry Fruits, and CatchnPack Essentials, carefully curated for every kitchen need. With over 40 years of specialized experience in this field, we guarantee the highest quality products available in Pakistan at affordable prices. Explore our range of CatchnPack Products here.

Does delivery cover all regions of Pakistan?

Yes! We provide shipping services all over Pakistan, delivering orders directly to your doorstep.

What are the delivery charges?

Please note the following delivery charges:

 

  • Delivery Charges: A flat rate of PKR 179 applies to all orders below PKR 3500.

  • Free Delivery: Available for all orders of PKR 3500 or more.

 

How can I place an order?

Our online platform provides a seamless ordering experience. Simply browse through our products, add the desired items to your cart, and proceed with the ordering process after logging in. Once your order is complete, you will receive an order number and a summary via email and the phone number you provided. Additionally, the order summary will be stored in your account for future reference.

What payment methods can I use?

Currently, we offer two payment methods: Cash on Delivery (COD) on delivery and Credit Card. We are actively working on integrating online payment methods, which will be available in the near future.

How can I track my order?

To track your order, kindly follow the following steps:

  1. Access the "Track Order" option available in the footer of our website.
  2. Input your Tracking Number, as provided in the SMS sent by Catch n Pack. If the message is misplaced or not received, you may alternatively utilize your Order Number (accessible in the confirmation email sent upon placing the order) along with your designated Mobile number.
  3. Click on the "Track" button.
  4. Subsequently, you will be presented with your order status and comprehensive details pertaining to your order.
Can I cancel my order?

To cancel your order, please contact our helpline for assistance.

Call Us: +92 311 9838425

WhatsApp: +92 311 9838425

Email: info@catchnpack.pk

Are there any shipping charges for returning a product?

No, you are not required to pay any shipping charges when returning a product.

How do I know if my product is eligible for an exchange and/or replacement?

For additional information regarding returns and exchanges, please refer to our Shipping & Exchange Policy, where you can find detailed instructions and guidelines.

How long do I have to initiate a request for a refund or replacement?

To initiate a refund or replacement request, please ensure that it is done within 7 days of receiving the product. Remember to provide proof of purchase, and please note that the item should be in its original, unopened, and unused condition.

Do you verify orders before processing them?

Yes, our customer service team will reach out to you via WhatsApp or call your provided cell phone number to verify the order before processing it.

Your Account FAQs

How can I create an account?

To create an account, visit My Account in the footer of our website. In the register section, provide your Full Name, Mobile Number, and Email, and click the register button. You will receive a link to set a new password via email. Once you have set your password, your account will be ready to use, allowing you to track orders, save shipping details, and enjoy a faster checkout process.

How can I retrieve / reset my password?

To reset your password, please follow these steps:

  1. Visit the My Account page.
  2. Click on the "Lost your password?" option below the login section.
  3. Enter your Mobile Number or Email Address on the next screen.
  4. You will receive an email with instructions to reset your password. Follow the steps provided in the email to complete the process.

If you encounter any issues, please contact our customer support:

Call Us: +92 311 9838425
WhatsApp: +92 311 9838425
Email: info@catchnpack.pk

How do I change my personal details or email address?

To update your account information, please follow these steps:

  1. Visit the My Account page and log in using your credentials.
  2. Navigate to the "Account Details" section once you are logged in.
  3. Update your information as needed and save the changes.

Security

Our web store utilizes SSL certificate security, ensuring that any information you enter is encrypted and inaccessible to third parties.